What Our Customers are Saying…
You were referred by Petro, who maintains my heating equipment. After a normal scheduled maintenance visit, Petro’s technician noticed that my chimney cap had blown away, and that due to missing cap, water could enter the chimney, which obviously was not good for the burner, and other equipment.
Ricky, from your office, arrived promptly at my home, verified what Petro had noted, and explained what needed to be done. I was so impressed by Ricky’s polite and professional explanation of what was wrong. I authorized those necessary repairs right on the spot. The work was done promptly and neatly.
I would not only call your company again, without hesitation, but I would also refer you to any friends, neighbors, or relatives , that needed help with the areas that you specialize, such a chimney’s and masonry. I wanted to personally thank your company, as well as Ricky. People are so quick to pick up the phone (or email these days) to file a complaint, or to express dissatisfaction but when they are extremely happy, they don’t do a thing. I think if you are able to spend the time to complain, you should be willing to do the same when you are very satisfied.
I would appreciate if you could make sure that Ricky’s boss sees this email. I would also appreciate if you could also let Petro know how satisfied I am, and/or forward this email to them.